Automate FNOL (First Notice of Loss), claims intake, policy inquiries, and quote requests. Handle thousands of calls daily while maintaining strict compliance.
Insurance requires precise data collection, strict compliance, and empathetic handling—most voice AI falls short.
Claims filed outside business hours create backlogs, delaying customer service
Caused by: Limited call center hours, no automated FNOL intake, customers forced to wait until morning
State regulations, disclosure requirements, and audit trails are manual nightmares
Caused by: Manual call logging, inconsistent data collection, no automatic compliance tracking
Missing or incorrect claim data requires callbacks and delays processing
Caused by: Rushed calls, agent errors, customers omit key details, no structured data capture
Weather events, accidents cause 10x call volume—systems can't handle it
Caused by: Fixed agent capacity, no auto-scaling, callers wait hours or abandon
Insurance companies lose millions annually to claim delays and processing errors. Layercode automates this.
Connect your systems, define your workflows, and let voice AI handle claims 24/7.
Integrate with your claims management system, policy database, and telephony provider.
Guidewire • Duck Creek • Majesco • Any REST APIBuild agents for FNOL intake, policy inquiries, claim status updates, and quote requests.
// FNOL intake agent
import { streamResponse } from "@layercode/node-server-sdk";
import { streamText } from "ai";
export const POST = async (request: Request) => {
const body = await request.json();
return streamResponse(body, async ({ stream }) => {
const { textStream } = streamText({
model: openai("gpt-4o-mini"),
system: `You collect First Notice of Loss for [Insurance Co].
Gather: policy number, incident date/time, location,
parties involved, damage description, police report.
Show empathy. Follow state disclosure requirements.`,
messages: body.messages,
});
await stream.ttsTextStream(textStream);
});
};Automatic call recording, transcripts, audit logs, and data encryption. SOC 2 compliant infrastructure.
$ vercel deploy ✓ Call recording & transcription enabled ✓ Audit logging configured ✓ Data encryption (AES-256) active ✓ Live at claims.yourinsurer.com
From FNOL through claim settlement, automate every policyholder interaction.
Capture initial claim reports 24/7. Collect incident details, policy info, and photos. Route to adjusters automatically.
Process FNOL 53% faster
Answer policyholder questions about claim status, payment timelines, and required documentation automatically.
Deflect 70% of status calls
Provide coverage details, policy documents, payment information, and renewal dates via voice conversation.
Handle 500+ inquiries daily
Collect information for new policy quotes. Auto, home, life insurance—gather details and route to underwriting.
Capture leads 24/7
Proactive outbound calls to request missing documentation, schedule inspections, confirm settlements.
Reduce processing time by 40%
Never miss a claim filing. Handle accidents, injuries, property damage calls any time of day or night.
100% availability
$100 in free credits. SOC 2 compliant infrastructure included.